PR and Marketing

Daria Getsman
`

Daria Getsman

Head of External Relations

getsman@triolcorp.com

+38 (093) 30-80-180

Engineering Service. Support Center

Slider

Established in 1993, Triol Corporation provides outstanding services and delivers exceptional value to our clients in engineering consulting and project management services, serving the needs and meeting the challenges of the oil and gas industry.

Our ‘client-first’ attitude has fueled the offering servicing of electrical equipment for various industrial sectors, including oil production and transport, utilities and metallurgy, mining and chemical industries.

Triol`s engineering services offer world-recognized expertise in the fields of engineering and manufactory industries.

Individual approach to the problem solving, a careful selection of service engineers and their exceptionally high qualifications are our indisputable advantages that enable us to maintain our reputation of a reliable and long-term Partner.

about-s-1

Engineering Services.

Engineering Services bring high quality expertise to support customer projects as an integral part of the customer team. We provide efficient and reliable services in both the public and industrial sectors by fully embracing customer requirements and applying our unique mix of skills.

Engineering service support covers the whole mission life-cycle. It includes 10 service centers to maximize the logistics and rapid response on possible issues.

Comprehensive professional support of Triol Corporation implies:

  • Warranty service:
    • On-site service visits at the customer’s request;
    • Equipment repair, components supply;
    • Equipment replacement (if necessary).
  • Maintenance work;
  • Post-warranty service;
  • Commissioning services;
  • Personnel trainings.
about-s-2

Warranty period for free.

Support is provided throughout the validity of the contract within the specified warranty period for free.

Contractual warranty is void in the case of mechanical damage and equipment failure caused not by the specialists of the Triol Corporation. We can also arrange a Service Center on the basis of our Customers and Partners.

about-s-3

We are at your service around the clock, quickly and efficiently. We promise to restore your production, assets and processes to full working order within the agreed timeframe.

We maintain an experienced team of engineers, field technicians, and customer support engineers to serve customer needs. Our customer support centers are available 24×7, 365 days a year, to schedule services, monitor equipment, and provide emergency support and so as well, our warehouses provide round-the-clock access to manufacturing parts inventories.

about-s-4

Service work is carried out on-site in case of:

  • Equipment is beyond repair;
  • Inability to stop the well;
  • Inability to transport a drive to the Customer`s repair department or to the Triol Corporation Customer Service Center.

Support is provided throughout the validity of the contract within the specified warranty period for free. Contractual warranty is void in the case of mechanical damage and equipment failure caused not by the specialists of the Triol Corporation. We can also arrange a Service Center on the basis of our Customers and Partners.

about-s-5

Engineering Services is an experienced group of 18 engineers who can provide a wide range of engineering skills to clients all over the world. Where each of them:

  • Has electrical engineering master degree that guarantees technologic knowledge of the operational equipment;
  • Has been conducted a training on the operational troubleshooting with technical documentation included and has the appropriate Triol Corporation certificate of the technical safety and electrical in-service safety;
  • Serves more than 1,000 pieces of equipment.;
  • Available 24/7 by telephone and by e-mail within a radius of more than 1000 km;
  • Guarantees support in the terms agreed with the customer – from 0 to 30 days – depending on the repair complexity and the spare elements availability;
  • Ensures 90% accuracy of diagnosis;
  • Has a corporate transport for on-site service visits;

How does it work?

1

Customer sends a formal request for repair (warranty or post-warranty) by e-mail to Service Support Engineering Manager of Triol Corporation with a copy to Triol Corporation office e-mail. At the same time Customer`s representative contacts the service engineer of Triol Corporation.

2

Triol service engineer, in his turn, requests the problem description and VSD log from the Customer Service Engineer. After that, the careful analysis of failures is carried on by the both sides and on its basis a decision of which necessary spare parts/components should be kitted is taken and the engineer is ready to go.

3

To access the Customer`s object the service engineer must have an agreed admission letter signed by both parties. Then, after acquainting with the information given by the head of the service center, the engineer gets to work.

In addition to all the above benefits, each of our 10 service centers has an independent spare parts warehouse (approx. 20m2), which is updated on a regular basis. Keeping the warehouse complete is what distinguish Triol Corporation among competitors. Close cooperation with the world’s largest electrical components manufacturers as well as their production, allow carrying out the repair of different complexity.

Our distributed organization provides responsible and responsive management close to our customer facilities, ensuring rapid and reliable response to new requirements and immediate access to the Management team.